A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
Accepted Solution
EG
Expert
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110K Messages
2 years ago
A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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CCAbbie
Problem Solver
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1.4K Messages
2 years ago
@Jasonmatty11 Hello! As EG mentioned, you will likely just need a new modem. Please let me know if you need assistance with getting one shipped.
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