1 Message
Modem fail
I tried a new modem that isn't working. I want to go back to my original xfinity gateway but I need to reset the MAC number etc
1 Message
I tried a new modem that isn't working. I want to go back to my original xfinity gateway but I need to reset the MAC number etc
XfinityRay
Official Employee
•
2.8K Messages
3 months ago
Hello, user_0b8i95! You are at the right place for assistance with the modems. I apologize that your new modem is not working! We would need to access your account to make that change.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0