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Sunday, July 23rd, 2023

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Modem event log and continued connectivity issues

For about a month now, our residence has had continual connectivity issues — primarily wifi related, across all devices. This has become a serious disruption to work and day-to-day home internet access. I am trying to determine the root cause of the issue, whether RF interference, signal related between infrastructure and modem, etc.

I regularly note many errors in the modem event log, which I am including below.

Plan: GIGABIT

Troubleshooting measures:

- Tried two (2) modems: Arris S33 and Motorala MB8600

- Tried three (3) routers: Apple Airport Extreme, Eero Pro 6, TP-Link Archer AX 5400 Pro

- Two tech visits: first found some water damage in cabling, the second checked the connection at the wall and said everything looked fine. Regular disconnection issues, as well as modem errors in event logs, continued after both visits with each modem.

- Checked neighboring wifi signals for channel overlap.

Additional Notes:

- The issues are primarily experienced over wifi, though the event logs and recent tech experiences and timing lead me to believe there is a signal issue.

- Does not matter if device is 1 foot or 30 feet from router. Disconnects still occur.

- Xfinity noted signal issues on one of our many calls, as well as the first tech visit.

- On direct ethernet connection, through both router and modem, my PC often reads adequate speed tests (~900mbps)

- Through wireless connection, phones and laptops often read adequate speed tests, but constantly drop connections, regardless of distance from router (on all 3 tested routers, as well as both modem configurations).

Modem Event Log from current Motorola MB8600:

Time Priority Description
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
04:12:33
Fri Jul 21 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:15:23
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:15:25
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
10:15:25
Fri Jul 21 2023
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
10:15:25
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
10:15:27
Fri Jul 21 2023 
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
10:15:38
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
10:15:38
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:15:38
Fri Jul 21 2023
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:15:54
Fri Jul 21 2023  
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:20:52
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:20:54
Fri Jul 21 2023  
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
10:20:54
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
10:20:54
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
10:20:55
Fri Jul 21 2023  
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
10:21:07
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
10:21:08
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:21:08
Fri Jul 21 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:21:21
Fri Jul 21 2023  
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:24:10
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:24:12
Fri Jul 21 2023  
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
10:24:12
Fri Jul 21 2023
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
10:24:12
Fri Jul 21 2023
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
10:24:13
Fri Jul 21 2023 
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
10:24:26
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
10:24:26
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
10:24:26
Fri Jul 21 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
10:24:39
Fri Jul 21 2023  
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
14:49:14
Fri Jul 21 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
14:49:16
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
14:49:16
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
14:49:16
Fri Jul 21 2023  
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
14:49:18
Fri Jul 21 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
14:49:28
Fri Jul 21 2023  
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
14:49:28
Fri Jul 21 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
14:49:28
Fri Jul 21 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
14:49:42
Fri Jul 21 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
00:11:08
Sun Jul 23 2023 
Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3)  CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:58:49
Sun Jul 23 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:58:51
Sun Jul 23 2023  
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
08:58:51
Sun Jul 23 2023
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
08:58:51
Sun Jul 23 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
08:58:53
Sun Jul 23 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
08:58:56
Sun Jul 23 2023 
Notice (6) Honoring MDD; IP provisioning mode = IPv6
08:59:05
Sun Jul 23 2023 
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
08:59:05
Sun Jul 23 2023  
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:59:05
Sun Jul 23 2023 
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:59:10
Sun Jul 23 2023 
Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
08:59:18
Sun Jul 23 2023 
Critical (3) UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Downstream Bonded Channels:

 Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 44 687.0 3.1 44.4 0 0
   2 Locked QAM256 13 501.0 1.8 44.4 0 0
   3 Locked QAM256 14 507.0 1.8 44.2 0 0
   4 Locked QAM256 15 513.0 1.7 44.5 0 0
   5 Locked QAM256 16 519.0 1.8 44.4 0 0
   6 Locked QAM256 17 525.0 1.7 44.4 0 0
   7 Locked QAM256 18 531.0 1.8 44.5 0 0
   8 Locked QAM256 19 537.0 1.7 44.4 0 0
   9 Locked QAM256 20 543.0 1.8 44.5 0 0
   10 Locked QAM256 21 549.0 1.7 44.4 0 0
   11 Locked QAM256 22 555.0 1.8 44.4 0 0
   12 Locked QAM256 23 561.0 1.6 44.3 0 0
   13 Locked QAM256 24 567.0 1.7 44.4 0 0
   14 Locked QAM256 25 573.0 1.7 44.2 0 0
   15 Locked QAM256 26 579.0 1.7 44.2 0 0
   16 Locked QAM256 27 585.0 1.9 44.3 0 0
   17 Locked QAM256 28 591.0 1.9 44.3 0 0
   18 Locked QAM256 29 597.0 2.1 44.4 0 0
   19 Locked QAM256 30 603.0 2.0 44.1 0 0
   20 Locked QAM256 31 609.0 2.1 44.3 0 0
   21 Locked QAM256 32 615.0 2.2 44.5 0 0
   22 Locked QAM256 33 621.0 2.2 44.4 0 0
   23 Locked QAM256 34 627.0 2.3 44.4 0 0
   24 Locked QAM256 35 633.0 2.3 44.4 0 0
   25 Locked QAM256 36 639.0 2.6 44.5 0 0
   26 Locked QAM256 37 645.0 2.5 44.3 0 0
   27 Locked QAM256 38 651.0 2.7 44.5 0 0
   28 Locked QAM256 39 657.0 2.7 44.4 0 0
   29 Locked QAM256 40 663.0 2.8 44.4 0 0
   30 Locked QAM256 41 669.0 2.9 44.4 0 0
   31 Locked QAM256 42 675.0 2.9 43.1 0 0
   32 Locked QAM256 43 681.0 3.1 44.5 0 0
   33 Locked OFDM PLC 193 957.0 4.6 44.5 656823 0

Upstream Bonded Channels

Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 16.4 48.5
   2 Locked SC-QAM 2 5120 22.8 48.8
   3 Locked SC-QAM 3 5120 29.2 49.3
   4 Locked SC-QAM 4 5120 35.6 49.3
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