3 Messages

Tuesday, April 1st, 2025 6:53 PM

Modem drops signal constantly

I have this problem, I used to get about 300 up but was paying for 1.3, a tech came out and replaced the line, at the time I got a message from xfinity to upgrade my modem which I did.  I got intermittent drops, using the modem in bridge mode, a tech came out and said that there were no disconnects and if it continued to try using the modem as a router as well, I was worried about dual not but I tried it anyway and still got drops.  So I put the router into AP mode to try that and its still happening.

I have service coming in to Xfinity modem to ASUS router in AP mode then onto the rest of the network.

Any ideas, could the router in AP mode cause a problem, I don't see how but I need it to go to the mesh system.  My wife and daughter both work from home and the drops always happen at the most inopportune moments .  As I said the tech says no breaks in the uptime but the app says that the modem is offline when the system drops.

Official Employee

 • 

2K Messages

3 days ago

 

user_3pejcr Thanks for reaching out! I would recommend going through the troubleshooting steps in the follow post. How to Troubleshoot Your Xfinity Internet and WiFi connection

 

3 Messages

No it has not been answered yet

3 Messages

@user_3pejcr​   That is just generic things that I have already done

Official Employee

 • 

2K Messages

 

user_3pejcr We can take a closer look at your signal levels to the Xfinity Gateway if you would like. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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