Modem Drops Connection Every Half Hour ~ Hour
Just got new plan for 1200 mbs and set up modem in living room. Have an ethernet connection running to PC alongside other devices using WiFi. Without fail, every half hour / hour or so, the modem will lose connection for about 5 minutes at a time, and will restore itself after. May be an issue with coaxial connection to modem or something beyond that since this is all new equipment recently given to me. The coaxial port to connect the cable to seems to be located outside of my house, and I have a cable running from that through the wall to the modem. Got a new coaxial cable just to see if that was the issue, but if that doesn't work, is there a way for me to schedule a tech visit to look at it, or for me to upload some logs from the modem to confirm what the issue is?