4 Messages
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (several times). After following all the steps, I scheduled a second appointment for yesterday. The tech installed a new modem, which worked for 8 hours, and then did not work again. So I went online for more trouble-shooting on the new modem (several times). After following all the steps, I just scheduled a third appointment for tomorrow. It feels as if this is an infinite loop. And it's costly. I work from home and am having to juggle these tech appointments while burning through my cellular plan using a personal hotspot in lieu of Xfinity service. Does a solution exist?
EG
Expert
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114.8K Messages
1 day ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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EG
Expert
•
114.8K Messages
4 hours ago
They recently updated the gateway's firmware. You have to turn on admin access in the app now;
https://www.xfinity.com/support/articles/admin-tool-access
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
After that, you should be able to navigate to http://10.0.0.1
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