2 Messages

Tuesday, December 9th, 2025 8:18 PM

Modem blinking green and orange

My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (several times). After following all the steps, I scheduled a second appointment for yesterday. The tech installed a new modem, which worked for 8 hours, and then did not work again. So I went online for more trouble-shooting on the new modem (several times). After following all the steps, I just scheduled a third appointment for tomorrow. It feels as if this is an infinite loop. And it's costly. I work from home and am having to juggle these tech appointments while burning through my cellular plan using a personal hotspot in lieu of Xfinity service. Does a solution exist? 

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114.8K Messages

2 hours ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 


Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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