Hello @user_gxf8mz, thank you for taking the time to reach out on social media. I understand your concern with the modem, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
They have yet to return to answer the questions that I asked two days ago.....
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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107.1K Messages
24 days ago
Not much to go on there..... Got more details ? Is this a new service install / new move in ?
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EG
Expert
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107.1K Messages
24 days ago
Is the power indicator light lit steadily ? Did you get it activated for service by them ?
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