U

Wednesday, October 30th, 2024 3:44 PM

modem activation

our modem won’t connect 

Expert

 • 

107.6K Messages

2 months ago

Not much to go on there..... Got more details ? Is this a new service install / new move in ?

2 Messages

we have a modem in our house, wifi wasn’t connecting to upstairs rooms, so we got another modem and it won’t turn on

Official Employee

 • 

1.5K Messages

Hello @user_gxf8mz, thank you for taking the time to reach out on social media.  I understand your concern with the modem, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

107.6K Messages

@XfinityKrista 

They have yet to return to answer the questions that I asked two days ago.....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

 • 

107.6K Messages

2 months ago

Is the power indicator light lit steadily ? Did you get it activated for service by them ?

forum icon

New to the Community?

Start Here