3 Messages
Modem activation error
I am attempting to add my own modem through the app however when I press activate my own modem I receive the following message: “You need Xfinity internet to continue.” I have an active internet plan. What are my next steps?
XfinityShawn
Official Employee
•
2.3K Messages
2 years ago
@Tedg9 Our team can look into your modem, and ticket concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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