Visitor
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1 Message
Modem activation app error
I’ve been trying to just activate my new modem for well over an hour now.
The app keeps giving me an error after I say I want to activate equipment I own.
I’ve been on hold for 50 minutes. Is there any other way to get this done?
EG
Expert
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109.8K Messages
2 years ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self-registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
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XfinityKassie
Official Employee
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1.7K Messages
2 years ago
@angies91 Good morning! Thank you for reaching out to our Community Forums Team! I can see you were having some difficulties getting your modem activated. Did the instructions you were given help, and were able to get connected?
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