S

Tuesday, January 23rd, 2024 1:44 AM

Closed

MoCA setting on XB8 gateway keeps getting enabled which takes down my home network

The MoCA setting on my XB8 gateway is somehow getting enabled which takes down my network until I can disable it.  I originally thought this was just a random occurrence, but I now think this has something to do with a setting that is getting pushed to my router when I log into the Xfinity app or log into the gateway's admin web UI (http://10.0.0.1).  The reason for this is that the last 5 times this occurred over the 6 weeks or so, it occurred immediately after booting up the Xfinity app on my phone/tablet OR when logging into the admin web UI.  This doesn't happen every time I boot up the app, but it happens often enough that I'm now worried every time I boot up the app.  It's now happened 2 times in the last 3 days - once when booting up the xFinity app to add new devices to my network and once about 15 mins ago when logging into the gateway web UI to check some device status.

When this issue occurs, my entire home network goes offline.  There is no internet connectivity on the WiFi network or wired devices.  The gateway is also no longer accessible at all from the internet - per the Xfinity app.  The gateway is also not available from my home network - e.g. you can't connect to http://10.0.0.1 which makes fixing this a bit harder (and is impossible from a remote location).

The remedy for this is to disable MoCA, which can only be done via the gateway web UI (http://10.0.0.1), but that is offline.  To mitigate this, I first need to disconnect the cat5 cable from the gateway that feeds my MoCA devices.  As soon as I unplug that cat5 cable, the home network (WiFI and wired devices) becomes functional - but my MoCA devices are still offline.  At this point, I can log into http://10.0.0.1 ->Connection -> MoCA, select Disable, and then click Save (note - this sometimes takes 2-3 attempts to actually save).  Once MoCA is disabled, I plug the cat5 cable back in and everything is working as expected.  Needless to say, this can only be done when I'm home which is a pain.  I had to walk my wife, who knows nothing about any of this, through all of the above steps over the phone a few weeks ago when I inadvertently took down the network by booting the Xfinity app to check on something when I was travelling.  Note - the Xfinity app doesn't expose a mechanism to enable/disable MoCA so it's not possible for me to accidently enable MoCA from the app.

I think the issue here is that when MoCA gets enabled, it's creating a loop in the network with my MoCA devices and that takes down the gateway.  My devices are all MoCA 2.5 (vs 2.0 XB8) so I've plugged one of them into the 2.5BG port on the XB8 to improve network performance for my MoCA connected devices.  Everything works great as long as the gateway's MoCA functionality stays disabled.  Does anyone know why this setting keeps getting enabled?

I downloaded the Troubleshooting logs from the gateway from today, since the most recent occurrence of this problem was at 4:57pm today.  There were no Event Logs listed.  

System Logs
All logs for Today  
GUI: User:admin login 2024/1/22 17:03:51 Notice
GUI: User:admin login 2024/1/22 16:57:15 Notice
[IGD][15343]: Add Port mapping :3074 to 10.0.0.110:3074 2024/1/22 16:57:12 Notice
IGD[15343]: config.utapi s_find_portmapdyn: found dynamic port map: entry 1 (:3074<->10.0.0.110:3074) 2024/1/22 16:57:12 Notice
IGD[15343]: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,3074,10.0.0.110,3074,udp,86400,1705971432,Teredo 10.0.0.110:3074->3074 UDP 2024/1/22 16:57:12 Notice
IGD[15343]: config.utapi Utopia_UpdateDynPortMapping_WithoutFirewallRestart: enabled,none,3074,10.0.0.110,3074,udp,86400,1705970928,Teredo 10.0.0.110:3074->3074 UDP 2024/1/22 16:57:12 Notice
IGD[15343]: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,3074,10.0.0.110,3074,udp,75600,1705970928,Teredo 10.0.0.110:3074->3074 UDP 2024/1/22 16:48:48 Notice

If there is anything else I can do to help investigate this, please let me know.



6 Messages

8 months ago

I'm following up with Xfinity Support in a DM, but but wanted to give an update here as this problem occurred again last night.  That makes 3 times in the 6 days.  

My network was functioning normally up until around 1/25/2024 10:25pm when I booted the Xfinity app on my phone.  The app displayed a blank white screen and seemed hung so I quit and restarted it.  This time, the app failed to boot and displayed a "Sorry, That Didn't Go As Planned" (Try Again/Sign Out).  At this point, my home network was completely offline.  No connectivity for any devices and the WiFi network was offline.  I checked the gateway and MoCA had once again been enabled so I disabled it and everything immediately started working again.

I checked the Troubleshooting -> Logs (System Logs) on the gateway and there about 9 pages of entries right around the time of the event.  The entries look suspicious to me as they look mostly identical and are specifying bytes sent and bytes received values of MAX INT (2147483647).  This looks like an error state of some sort, or maybe a bug in the logging?

Here is a copy of the logs I downloaded from the gateway.  Note - the 1st login line was from me logging in to disable MoCA.

GUI: User:admin login 
2024/1/25 22:31:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728745 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728745 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728739 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590408, rcvd 220728737 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590406, rcvd 220728736 
2024/1/25 22:26:49 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590377, rcvd 220728706 
2024/1/25 22:26:48 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590377, rcvd 220728706 
2024/1/25 22:26:48 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590377, rcvd 220728706 
2024/1/25 22:26:48 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590377, rcvd 220728706 
2024/1/25 22:26:48 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590367, rcvd 220728696 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590360, rcvd 220728695 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590352, rcvd 220728678 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590352, rcvd 220728678 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590352, rcvd 220728678 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590351, rcvd 220728678 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590351, rcvd 220728676 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590351, rcvd 220728676 
2024/1/25 22:26:47 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590343, rcvd 220728669 
2024/1/25 22:26:46 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590343, rcvd 220728669 
2024/1/25 22:26:46 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590343, rcvd 220728669 
2024/1/25 22:26:46 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590343, rcvd 220728669 
2024/1/25 22:26:46 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590339, rcvd 220728659 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590336, rcvd 220728659 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590333, rcvd 220728653 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590333, rcvd 220728653 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590331, rcvd 220728653 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590331, rcvd 220728652 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590331, rcvd 220728652 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590331, rcvd 220728651 
2024/1/25 22:26:45 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590322, rcvd 220728643 
2024/1/25 22:26:44 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590322, rcvd 220728643 
2024/1/25 22:26:44 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590322, rcvd 220728643 
2024/1/25 22:26:44 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590322, rcvd 220728643 
2024/1/25 22:26:44 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590317, rcvd 220728636 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590317, rcvd 220728634 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590315, rcvd 220728634 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590315, rcvd 220728634 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590312, rcvd 220728629 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590312, rcvd 220728629 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590312, rcvd 220728629 
2024/1/25 22:26:43 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590312, rcvd 220728629 
2024/1/25 22:26:42 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590304, rcvd 220728620 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590303, rcvd 220728619 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590302, rcvd 220728617 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590301, rcvd 220728616 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590243, rcvd 220728579 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590243, rcvd 220728579 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590236, rcvd 220728570 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590232, rcvd 220728562 
2024/1/25 22:26:41 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590225, rcvd 220728560 
2024/1/25 22:26:40 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590220, rcvd 220728560 
2024/1/25 22:26:40 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590219, rcvd 220728553 
2024/1/25 22:26:40 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96590219, rcvd 220728551 
2024/1/25 22:26:40 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567881, rcvd 220633333 
2024/1/25 22:26:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567878, rcvd 220633333 
2024/1/25 22:26:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567878, rcvd 220633333 
2024/1/25 22:26:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567878, rcvd 220633333 
2024/1/25 22:26:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567737, rcvd 220633205 
2024/1/25 22:26:39 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567736, rcvd 220633204 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567734, rcvd 220633203 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567732, rcvd 220633199 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567713, rcvd 220633189 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567711, rcvd 220633185 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567710, rcvd 220633185 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567709, rcvd 220633178 
2024/1/25 22:26:38 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567539, rcvd 220631284 
2024/1/25 22:26:37 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567535, rcvd 220631280 
2024/1/25 22:26:37 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567534, rcvd 220631278 
2024/1/25 22:26:37 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567526, rcvd 220631272 
2024/1/25 22:26:37 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567457, rcvd 220631169 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567457, rcvd 220631169 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567457, rcvd 220631169 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567457, rcvd 220631153 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567449, rcvd 220631143 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567448, rcvd 220631143 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567436, rcvd 220631134 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567433, rcvd 220631134 
2024/1/25 22:26:36 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567390, rcvd 220631089 
2024/1/25 22:26:35 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567390, rcvd 220631089 
2024/1/25 22:26:35 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567390, rcvd 220631089 
2024/1/25 22:26:35 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567389, rcvd 220631087 
2024/1/25 22:26:35 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630993 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630993 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630993 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630993 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630992 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630992 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630992 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96567372, rcvd 220630992 
2024/1/25 22:26:34 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566383, rcvd 220630476 
2024/1/25 22:26:33 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566383, rcvd 220630476 
2024/1/25 22:26:33 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566383, rcvd 220630476 
2024/1/25 22:26:33 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566383, rcvd 220630476 
2024/1/25 22:26:33 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566307, rcvd 220630374 
2024/1/25 22:26:32 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566307, rcvd 220630374 
2024/1/25 22:26:32 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566307, rcvd 220630374 
2024/1/25 22:26:32 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630374 
2024/1/25 22:26:32 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630372 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630371 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566305, rcvd 220630370 
2024/1/25 22:26:31 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566289, rcvd 220630352 
2024/1/25 22:26:30 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566289, rcvd 220630352 
2024/1/25 22:26:30 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566286, rcvd 220630352 
2024/1/25 22:26:30 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566286, rcvd 220630351 
2024/1/25 22:26:30 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566257, rcvd 220630102 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566253, rcvd 220630102 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566253, rcvd 220630098 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566252, rcvd 220630098 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566212, rcvd 220629939 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566198, rcvd 220629933 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566198, rcvd 220629881 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566198, rcvd 220629881 
2024/1/25 22:26:29 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566170, rcvd 220629653 
2024/1/25 22:26:28 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566170, rcvd 220629653 
2024/1/25 22:26:28 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566170, rcvd 220629653 
2024/1/25 22:26:28 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566164, rcvd 220629651 
2024/1/25 22:26:28 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566131, rcvd 220629428 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566131, rcvd 220629428 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566131, rcvd 220629428 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566130, rcvd 220629427 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566127, rcvd 220629422 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566127, rcvd 220629422 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566127, rcvd 220629422 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566127, rcvd 220629422 
2024/1/25 22:26:27 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566079, rcvd 220628184 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566073, rcvd 220628183 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566072, rcvd 220628183 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566072, rcvd 220628182 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566058, rcvd 220628171 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566058, rcvd 220628168 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566052, rcvd 220628168 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566052, rcvd 220628168 
2024/1/25 22:26:25 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566021, rcvd 220628152 
2024/1/25 22:26:24 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566021, rcvd 220628152 
2024/1/25 22:26:24 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566021, rcvd 220628152 
2024/1/25 22:26:24 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96566021, rcvd 220628152 
2024/1/25 22:26:24 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565991, rcvd 220628013 
2024/1/25 22:26:23 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565991, rcvd 220628013 
2024/1/25 22:26:23 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565991, rcvd 220628013 
2024/1/25 22:26:23 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565915, rcvd 220628012 
2024/1/25 22:26:23 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565429, rcvd 220627648 
2024/1/25 22:26:21 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565427, rcvd 220627646 
2024/1/25 22:26:21 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565427, rcvd 220627644 
2024/1/25 22:26:21 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565427, rcvd 220627644 
2024/1/25 22:26:21 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565416, rcvd 220627635 
2024/1/25 22:26:21 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565416, rcvd 220627634 
2024/1/25 22:26:20 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565415, rcvd 220627633 
2024/1/25 22:26:20 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565414, rcvd 220627633 
2024/1/25 22:26:20 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565414, rcvd 220627633 
2024/1/25 22:26:20 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96565414, rcvd 220627633 
2024/1/25 22:26:20 Notice 
IGD[15266]: config.utapi traffic stats: bytes sent 2147483647, rcvd 2147483647, pkts sent 96564742, rcvd 220626914 
2024/1/25 22:26:12 Notice 

(edited)

Visitor

 • 

1 Message

Any fix?

I have just been dealing with this for months it sounds like the exact same issue I've been having. No result I don't even call Comcast anymore they're just not very good with their job. It takes them weeks and weeks to do something I know how to do in 5 minutes but they won't give me a support person with admin credentials. Never mind how many times I have to call on how much time I've been on the phone they've been out tried to fix this once or twice but it keeps coming back I just deal with it for the time being but if there's an answer that would be awesome

Official Employee

 • 

1.2K Messages

@Logic213 Thank you for connecting with us about your modem concerns. We are happy to assist. Since this is a 6-month thread, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

106K Messages

2 months ago

The original poster has not returned. 6-month-old dead thread is now being closed.

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