Moca problems

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway

Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on

Without being charged when it's xfinities hardware problems in the first place

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EG

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121.7K Messages

2 days ago

@user_e65i65

It's my pleasure ! It's why I lurk !

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strega7

Contributor

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509 Messages

2 days ago

Is MoCA enabled by default on Xfinity gateways?

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EG

Expert

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121.7K Messages

@strega7

Is MoCA enabled by default on Xfinity gateways?

From what I've seen here, yes, it is.

@user_e65i65

To disable MoCA on your device go to the gateway login http://10.0.0.1

Default login info is:
Username: admin (all lowercase)
Password: password

Once in you will find the drop-down on the left of the screen that is labeled “Connections”.

Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.

Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device,

The best policy is to be sure to use a PoE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH

Or you may be able to get one for free at your local Comcast / Xfinity store.

If the MoCA feature is not being used on your home network, you can put the PoE filter right at the back of your gateway device instead.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 days ago

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user_e65i65

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4 Messages

Thank you i have tv now

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2 days ago

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user_e65i65

Visitor

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4 Messages

2 days ago

I'm sure it is, but I don't have a computer to connect to disable it, and one of my wireless things has moca

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strega7

Contributor

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509 Messages

2 days ago

Wow. That seems like a crazy thing to do. I'm sure many homes don't have MoCA filters on them either.

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U

user_e65i65

Visitor

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4 Messages

2 days ago

I would really like to thank that. Last comment I actually did get in with my phone and disable moca and just like that, I have TV again, but I know it's only temporary. I will definitely have to get me a filter. Your help is much appreciated. It's been going on 3 months and get nowhere with xfinity, help line. That's why I came here, cause I figured you guys would know. Thank you so much

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XfinityKei

Official Employee

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2.8K Messages

2 hours ago

@user_e65i65 I'm glad to know your services are up. Can you meet us back in the direct message, so we can get to the root of what's going on and resolve everything permanently for you.

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Moca problems

EG

strega7

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strega7

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