Moca problems

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway

Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on

Without being charged when it's xfinities hardware problems in the first place

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EG

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121.6K Messages

4 hours ago

@user_e65i65

It's my pleasure ! It's why I lurk !

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strega7

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509 Messages

5 hours ago

Is MoCA enabled by default on Xfinity gateways?

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EG

Expert

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121.6K Messages

@strega7

Is MoCA enabled by default on Xfinity gateways?

From what I've seen here, yes, it is.

@user_e65i65

To disable MoCA on your device go to the gateway login http://10.0.0.1

Default login info is:
Username: admin (all lowercase)
Password: password

Once in you will find the drop-down on the left of the screen that is labeled “Connections”.

Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.

Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device,

The best policy is to be sure to use a PoE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH

Or you may be able to get one for free at your local Comcast / Xfinity store.

If the MoCA feature is not being used on your home network, you can put the PoE filter right at the back of your gateway device instead.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 hours ago

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user_e65i65

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4 Messages

Thank you i have tv now

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4 hours ago

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user_e65i65

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4 Messages

5 hours ago

I'm sure it is, but I don't have a computer to connect to disable it, and one of my wireless things has moca

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strega7

Contributor

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509 Messages

5 hours ago

Wow. That seems like a crazy thing to do. I'm sure many homes don't have MoCA filters on them either.

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user_e65i65

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4 Messages

4 hours ago

I would really like to thank that. Last comment I actually did get in with my phone and disable moca and just like that, I have TV again, but I know it's only temporary. I will definitely have to get me a filter. Your help is much appreciated. It's been going on 3 months and get nowhere with xfinity, help line. That's why I came here, cause I figured you guys would know. Thank you so much

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user_e65i65

Moca problems

EG

strega7

EG

user_e65i65

user_e65i65

strega7

user_e65i65

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