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Visitor

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7 Messages

Wednesday, May 24th, 2023 4:39 AM

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MoCA on Xfinity

I know it’s possibly, possible. But I have no clue what I’ll need or how to do it. 

my home is coaxial wired. I have a new “10g” (white tower) modem from Xfinity (800mbps /unlimited GB plan) in a bedroom connected to coaxial cable. 

I'm unable to run an Ethernet from the modem to my PlayStation. However, I have a coaxial outlet in the living room (which is not in use, but draws internet) I asked a Xfinity rep if it was active and if it was MoCA compatible and they said yes. 

I read a post of someone wanting to do the same thing. @EG helped them. I’m not tech savvy. Is this possible and what would I need to buy?

my thought process is a splitter(?) or “converter” and wire it to my coaxial cable and it would have a port for an Ethernet cable. I’d then just run an Ethernet from that to be able to plug it and essential “hardwire” my PlayStation. 

Expert

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103.2K Messages

11 months ago

Google is your friend ! 😉

https://www.google.com/search?q=All+about+MoCA 

Visitor

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7 Messages

@EG​ 

thanks for the ‘expert’ reply. Lol. I’ve read that. I ordered it based on the article as to what I needed and didn’t work. Guess I’ll keep trying to find answers elsewhere. Thank you. 

Expert

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103.2K Messages

@Patrol63​ 

Sarcasm ?? Ordered what ? There is a wealth of information and many products to be found at that link......

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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7 Messages

@EG​ 

Interpret however you’d like. I clicked your link, I’ve read your replies on previous posts. I read several of the articles. Base on all those I purchased the adapter and cables it suggest, which from your past responses to the other MoCA posts, you recommended and it didn’t work. Granted, despite reading more, and still not understanding fully the technical side of things, I’m still unsure. I initially tagged you because of the thoughtfulness in your responses and what seemed like eagerness to offer help from someone who understands this kinds of stuff.

Expert

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103.2K Messages

For realz ?.... Have a ball....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Recognized Contributor

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238 Messages

11 months ago

@Patrol63 thank you for posting in our great Xfinity Forums community. We have a great group here to help!

I'm excited to hear that you got an amazing package and awesome xFi gateway. I understand that connecting to ethernet is the optimal way to set up a gaming system, yet it can be a pain or even impossible to get connected to the gateway for many reasons. Don't worry though we are here to help find a solution with you. 

You said the gateway is in a bedroom, but you have a coax outlet in the living you could use to hardwire your connection too. Have you attempted to move the xFi gateway to that room, so you can connect to it via ethernet? 

Visitor

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7 Messages

@XfinityDannyB​ 

 
Unfortunately I cannot move the gateway from where it is. There are security cameras that are connected to the gateway and the power/box for them is near it. If I did move it, I’d be running another cord or two across the living room

Problem Solver

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502 Messages

Gotcha! I can definitely understand that you need to keep the modem where it's currently located for the cameras. Another option would be to use a helpful xFi Pod WiFi extender to make sure the connection is being provided to the room where you have the PlayStation connected. We have the details on how to purchase them here

I no longer work for Comcast.

Visitor

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7 Messages

@XfinityCassandra​ 

My speeds on the modem when tested are showing Download of 800+, which is what the plan rates.

When I run a test on my mobile device, thorough speedtest.xfinity.com, the download speeds are 400mbps, upload 20mbps.

when I run the test built into the PlayStation 5, it showed 112-130 download and 3.2-5.6 upload 

Running the speedtest.xfinity on the PlayStation web browser, it says 116.7 download and 20.0 upload.

seeking help from an agent, they spent the better half of 4 hours attempting to stabilize the network, repair the gateway and sent refresh signals several different times.

testing the internet through online gaming - I’m receiving intermittent to moderate lagging. 

the part I don’t understand - when I first upgraded to 800mbps plan, I had a modem which Xfinity gave me that apparently was only rated to process a plan of 400mbps. Even though the speeds never tested high, I never had lag until recently. So when they told me I had an underrated/outdated modem and to switch to the new gateway, I figured my speeds would increase and the very small lag I’d see every once in a while would disappear. 

however, when I switched, the lag became worse and more frequent. The speeds have decreased and during one night the internet was stale until I was able to get ahold of an agent to reset. 

they have scheduled a technician to come out, but not until the 31st of may. 

Visitor

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7 Messages

@XfinityJoshuaE​ 

I sent a message 

Official Employee

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3.8K Messages

My apologies for the miscommunication, @Patrol63. I know when it comes to the PlayStation and its network, it's not always the best. When you run these speed tests are you using a default DNS in the internet setup on the PS5 or are you using Google DNS servers (8.8.8.8 and 8.8.4.4)? Also, do you know if your PS5 is on the 5ghz wireless network? I know @EG articles are always on point. Not sure if you have any free ethernet ports on the back of the modem, but another alternative could be a powerline passthrough which would actually use your electrical outlets as a hardline to the modem, but the speeds will vary depending on how your home is wired. I know on my ps4 I was only getting 32 Mbps (if I was lucky) and when I switch to the passthrough I was able to get about 82 Mbps.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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103.2K Messages

11 months ago

@XfinityJoshuaE 

This isn't Reddit... We don't do Mod-Mail here...

(edited)

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