Visitor
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5 Messages
MoCA Not Working After XB7 Factory Reset
Before purchasing a moca adapter I did my research to ensure the XB7 modem was capable of the functionality. I logged into the XB7 and verified moca was enabled and the moca icon on the top-right corner was green. When my adapter arrived I connected it and it worked right away. It was working perfectly until I performed a factory reset on the XB7 because I had forgot the admin password I set. Now the XB7 moca feature will not work at all. When I log back into the XB7, it now shows it’s enabled but the moca icon on the top-right still has a red “x.” I’ve rebooted the XB7 dozens of times and even did a reset on the adapter. No resolve. I wholeheartedly believe the issue is the XB7 not fully initializing the moca feature even though it claims to. I tried to call support for help but the support options are restricted to hard downs, intermittent connections, or slow speeds. I am frustrated that I can’t talk to anyone to help me with this unique problem. Please help.
Official Solution
user_po6fpo
Visitor
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5 Messages
29 days ago
I was finally able to get my issue resolved today. MoCA is functioning after I swapped the xfinity modem out entirely. I had the XB7 but upgraded to the XB8 because there was no up-charge for it. Either the XB7 modem was defective or there was a configuration bug of some sort.
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user_po6fpo
Visitor
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5 Messages
1 month ago
Update: I just attempted to connect the moca adapter directly at the dmarc in my basement. Still no MoCA :(
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XfinityJustinC
Official Employee
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1.6K Messages
1 month ago
Hello, @user_po6fpo thank you for reaching out over Xfinity forums. I understand the frustration when reaching out and not able to get connected to a support team that can help, but wanted to assure you that you've contacted the right place for support. I found some previous Xfinity Forums post with customer reporting XB7 and MoCA concerns as well.
When you have time can you check these post to review and see if it helps resolve the concern:
- https://forums.xfinity.com/conversations/your-home-network/is-the-gateway-xb7-moca-enabled/602dafccc5375f08cd179801?linkId=139181014
- https://forums.xfinity.com/conversations/your-home-network/xb7-moca-support/64fa16f1baecdd4ece0516e7
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EG
Expert
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113.2K Messages
1 month ago
@user_po6fpo @XfinityJustinC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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