Visitor

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2 Messages

Sunday, March 22nd, 2026 12:30 AM

MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can.

I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase my internet speeds, so I did. When I completed the set up everything worked in my house except for my wife's laptop, referring to her internet connection. A while back I set up a MOCA device to create an ethernet connection. We had an existing cable from the wall which used to be connected to a TV. It was a simple set up. Prior to the MOCA setup she was getting dropped a lot when she used our home wifi. I decided to try a MOCA device to create a more stable connection for her, it worked perfectly. I only needed to use one device because the coaxial light was lit. According to the MOCA instructions you didn't need to use both if this was the case. Now, I have no internet/ethernet signal and I didn't change anything but the modem. I've restarted the MOCA device several times, double checked the connections and restarted the laptop as well, no luck. Please help if anyone can, thank you.

MOCA brand is Actiontec   ECB6200

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Official Employee

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3K Messages

25 days ago

user_xdwi7x Thank you so much for reaching out for help with your MOCA adapter not connecting after a modem swap. The new modem may have MOCA disabled. Have you by chance, accessed your Admin tool options since you updated the modem? 

If not, you would need to enable access in your Xfinity app first. Let me know if you need help with getting to that option. 

Visitor

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2 Messages

18 days ago

Hi. I was able to access my modem and enable MOCA. I am curious, though, why would Xfinity have a modem that includes MOCA and have it disabled by default? It seems to me this would cause more user grief, as in my case, then to have it come enabled. Just a thought. Thank you.

Expert

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117.4K Messages

@user_xdwi7x​ wrote;

I am curious, though, why would Xfinity have a modem that includes MOCA and have it disabled by default? 

Just a thought. It may be because they know that many, if not most, customers don't have a MoCA POE filter on their lines, so that would increase the security risks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.7K Messages

@user_xdwi7x It is as our Forums expert @EG stated. Majority of customers are not using MOCAs, and it limits the security risks when disabled by default. But we always have the option to enable it available. I'm sorry for any inconvenience the extra steps have caused. Glad to hear you got it enabled. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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117.4K Messages

16 days ago

@user_xdwi7x 

See this link.

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