MoCA direct from Xfinity splitter

For 4 years I’ve had a GoCoax take my Xfinity Coax to Ethernet to the Roku to the Surround Sound receiver to the TV with no problem.

Then:

1. Comcast came to fix sporadic internet service.

2. The TV was working

3. There was a power outage

4. The TV was working

5. The next day the Internet was no longer connected to the TV.

6. Comcast came back out to fix things.

7. TV not working.

8. The Roku will work by using the Modem(I did a troubleshooting test) but that is on the other side of the house. There is no coax cabling throughout the house. The WiFi does not reach the TV and I wanted it to work so that is why the hardwired set-up.

Why can’t I get the TV to work again?

: )

Responses

XfinitySheila

Official Employee

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1.1K Messages

4 months ago

Hi there! Glad you reached out. Since the connection from your modem to your Roku works, this seems to be an issue with your GoCoax. Have you attempted troubleshooting and resetting this?

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swas40

New Poster

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4 Messages

I’ve reset the GoCoax, even purchased a new one,thinking the old one wasn’t working. Still not working.

4 months ago

0

XfinitySheila

Official Employee

•

1.1K Messages

swas40 I would love to help take a closer look.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

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swas40

New Poster

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4 Messages

Had a Comcast guy here this morning. The third visit for this issue. He took out a second splitter the first guy installed and the MoCa signal is back in the Coax. Problem solved. Glad I didn’t give up or back down. It wasn’t me, it was Comcast. Almost 2 weeks without the TV during the holidays. . .

4 months ago

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XfinitySara

Official Employee

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1.6K Messages

Thank you for the update, @swas40! I'm so glad our technician was able to resolve this for you. At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! If you have any other questions or concerns arise, please don't hesitate to create a new post, and we'll remain here to support you however we can :) I hope you enjoy the rest of this holiday season!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

0

EG

Expert

•

109.9K Messages

4 months ago

@swas40 @XfinitySheila

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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EG

Expert

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109.9K Messages

4 months ago

Thanks for the update ! If it wasn't, the second tech should have known better to install a MoCA-compliant splitter.. Glad it got squared away !

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MoCA direct from Xfinity splitter

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