1 Message
Moca connection stopped working after unplug
I have had a moca setup working for the past 3 years and now after unplugging the modem, netgear C6300, the moca no longer detects internet on the other end, a belkin ac1900. 2 Gocoax moca adapters with all lights on. The belkin detects the network but it says no internet/ip configuration failed
XfinityLinda
Official Employee
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2.4K Messages
2 years ago
Thank you for connecting with us here in our community, @itd001. Sorry to hear about the trouble the moca connection. We will be happy to assist with your connection. We did receive your DM, and we'll continue there for now to get your account information.
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EG
Expert
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117.1K Messages
2 years ago
@itd001 @XfinityLinda
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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