Moca assistance

Hi I just had Xfinity installed and cannot seem to get MoCA to work. I had fiber previously and had no issues since it came in on a different line than xfinity coming in on coax.

As stated, it worked yesterday, so all equipment I have is working. Xfinity internet is working fine, except for this issue.

The equipment:

Xfinity XB8-T gateway

MoCA adapters - Asus 2.5gbps ethernet over coax adapter MA-25 (x2)

I do have a splitter I never used with fiber, 2-way 5MHz - 2.4GHz, one in and two out

I heard the gateway has built in Moca. I tried to enable it but nothing changes.

If I could get that enabled and able to communicate with my adapter, that would be ideal.

I have one Asus MoCA set up at the tv end and have not changed it since my last setup.

Is anyone able to help? I can't grasp the issue and is getting frustrating. Thank you.

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XfinityVianney

Official Employee

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2.8K Messages

2 hours ago

Nerdy03, thank you for reaching out and making a new post. I see you also reached out via direct message, so I'll follow up there shortly. As a heads up, it is a violation of the community guidelines (https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) to send our team a direct message. We ask that you please wait for our reply to your post. If needed, we can then move into a private chat. I appreicate your understanding.

0

EG

Expert

•

120.2K Messages

1 hour ago

@Nerdy03 @XfinityVianney

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

Nerdy03

Moca assistance

XfinityVianney

EG

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