4 Messages
MoCA 2.0 adapter connects to XB7 gateway but MoCA 2.5 adapter doesn't
Hi - I connected a MoCA bonded 2.0 adapter to a coax jack and it works well with my MoCA-enabled XB7 gateway, but the resulting speed via ethernet cable to my computer maxes out at around 450 mbps. I have 1200 mbps service, so I purchased a MoCA 2.5 adapter to get a faster speed, but this adapter won't even connect to the gateway.
I later noticed that the XB7 gateway says (via the admin tool) that it supports MoCA 2.0. I thought MoCA 2.5 is supposed to be backwards compatible, so I don't understand why it won't even connect.
Could the issue be an older splitter somewhere in my 30+ year-old house?
Any thoughts/ideas would be greatly appreciated! Thanks!
XfinityRoberto
Official Employee
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2.3K Messages
3 years ago
Hi there and welcome to Comcast @user_9f2484. Thank you so much for reaching out to us about your moca configuration. Here is a Diagram you can refer to https://forums.xfinity.com/conversations/your-home-network/moca-setup-diagram-and-questions/60ab40ad55a9ae45811258c7. Now it could be that the lines in the home could be bad. Have you tried getting a technician out to your home to check your connection issues?
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user_9f2484
4 Messages
3 years ago
Hi -- I haven't had a technician come out. The issue is the MoCA 2.0 adapter connects but the MoCA 2.5 adapter doesn't...why would that indicate bad lines?
Could it be a splitter issue? What kind of splitters do I need to support the MoCA 2.5 adapter?
Thanks.
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flatlander3
Problem Solver
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1.5K Messages
3 years ago
What model exactly is the MoCA 2.5 adapter? You also may have to shut off MoCA protected Setup or MPS, it's not supported on MoCA 2.0. I also wouldn't expect any speed difference using a 2.5 adapter in MoCA 2.0 mode.
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