Visitor
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1 Message
Mobile app not working
So my modem went out completely so I went to the Xfinity store and picked up the new model. When I got home and tried to set it up it said my service had been disconnected and I owed a balance of $0.00. There is still no option to set up my new modem please help.
EG
Expert
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111.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.1K Messages
1 day ago
Hi there, @user_u9qlem ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to connect your modem. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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