Visitor
•
1 Message
Missing equipment
Fedex delivered my router and modem to an empty home, days before I moved in. Now i'm getting billed for service.I don't have.
Visitor
•
1 Message
Fedex delivered my router and modem to an empty home, days before I moved in. Now i'm getting billed for service.I don't have.
EG
Expert
•
110.4K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityMarshante
Official Employee
•
82 Messages
1 day ago
Hello @user_jpvfsz, Thank you for taking the time out of your day to leave a post. I hope your day is going well. Congratulations on your new location. Sorry to hear that your equipment was delivered to the wrong location. I will be glad to look into this for you and get things corrected.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thank you, @EG, for your assistance also.
0
0