I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it just seems like an issue in the network, no on my end., so was just checking if anyone had any similar experiences and any tips? Reboots/restarts are not helping. Using Netgear CBR750.
| Downstream Bonded Channels Partial Service |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectable |
| 1 |
Locked |
QAM 256 |
13 |
435000000 Hz |
-4.7 dBmV |
40.3 dB |
0 |
0 |
| 2 |
Locked |
QAM 256 |
14 |
441000000 Hz |
-4.7 dBmV |
40.3 dB |
0 |
0 |
| 3 |
Locked |
QAM 256 |
15 |
447000000 Hz |
-5.0 dBmV |
38.9 dB |
0 |
0 |
| 4 |
Locked |
QAM 256 |
16 |
453000000 Hz |
-5.0 dBmV |
40.9 dB |
0 |
0 |
| 5 |
Locked |
QAM 256 |
17 |
459000000 Hz |
-4.9 dBmV |
38.9 dB |
0 |
0 |
| 6 |
Locked |
QAM 256 |
18 |
465000000 Hz |
-5.2 dBmV |
40.3 dB |
0 |
0 |
| 7 |
Locked |
QAM 256 |
19 |
471000000 Hz |
-5.0 dBmV |
38.9 dB |
0 |
0 |
| 8 |
Locked |
QAM 256 |
20 |
477000000 Hz |
-4.7 dBmV |
38.9 dB |
15 |
0 |
| 9 |
Locked |
QAM 256 |
21 |
483000000 Hz |
-5.0 dBmV |
38.9 dB |
0 |
0 |
| 10 |
Locked |
QAM 256 |
22 |
489000000 Hz |
-5.2 dBmV |
38.9 dB |
0 |
0 |
| 11 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 12 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 13 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 14 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 15 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 16 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 17 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 18 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 19 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 20 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 21 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 22 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 23 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 24 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 25 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 26 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 27 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 28 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 29 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 30 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 31 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
| 32 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
XfinitySeth
Official Employee
•
756 Messages
15 hours ago
Hey there girarja 👋 I appreciate you coming to our community to let us know about the downstream issues you noticed, and you're in the best place for help! Has anything changed since creating your post or did you end up scheduling a service technician? I understand how things could be confusing when our site and chat are giving you conflicting updates on the status of your services, so we can dig into things deeper if needed 👍
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