Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to be suspended and that i wouldnt be able to make a payment until the 4th. Well I expressed that in the chat. After I said that in the chat the agent then informed me that I was enrolled in the installment plan and with that being so, I could have until the 4th to pay it. Mind you, I've already made up in my mind I was just going to have to figure something out until the 4th because my daughter homeschools and she have to have wifi. So I asked again pretty much if he was sure. He reassured me that my services would not be interrupted due to me being enrolled in the installment plan and to make sure I made the payment on the 4th. Well this morning while my daughter was in class she all of a sudden lost signal. I clicked on the wifi icon on my phone and tried to sign in and that's when I found out my services had been suspended anyway. I then contacted customer service. I was informed that the ticket that was submitted was rejected. The phone agent then apologized and told me there was nothing they could do. She then informed that it was rejected due to having a poor payment history and that my last payment was in April. She then proceeded to ask me why was that so. Me thinking it would help then told her something personal happened to my daughter and I ended up having to take over $1000.00 pay cut in the result of that and that im behind in everything. Well of course I felt stupid cause then I realized she was just being nosey. And that now im recorded telling the QA department all of our business.  She then moved forward in telling me that she sorry the chat agent said that but it wasnt anything she could do. I begin to ask why would the agent not confirm that first. On top of that he could see my account as well. Mind you again, he had already said that there wasnt any room for any arrangements. So that means he could see the same thing the phone agent seen. Why are they trained to just tell you anything? I screen shot the conversation because this has happened before  and thats what made me start screenshotting.We were told that we had until the 4th.  My daughter was in class online. I was fine with just sucking it up and doing without for a couple days. I then expressed that I want to start a petition and  I feel xfinity cant keep getting away with this and that someones going to have to step up and take legal action to see what's going on behind the scenes. Why is there such a big discrepancy between the chat agents and the phone agents? And why can they just lie to you and with proof and doesn't matter? Really a whole plethora of things I found out and observed. Me and the first agent disconnected. I called again and now im talking to the second agent. You know how you can tell someone s smiling over the phone? As I was speaking to the second agent, once I got to the legal part asking for info, she called me by my first name and told me she doubt anything would happen. She pretty much felt I was being petty, but not all. You never know anyone's situation. Its not that its xfinitys problem. However, to be able to play with someone's lively hood and misinforming customers is diabloical. Its not petty or small. My child is in homeschool. I take account for the past due amount. However , it's when the chat agent came back and told me I had more time.  Xfinity has been doing this for years.