Visitor

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2 Messages

Thursday, September 11th, 2025

Military Websites

In the past, military websites [.mil (i.e: tricare.mil or Yellow ribbon.mil)] have worked on my home Internet (Xfinity gateway). I was out of the country for about a year and came back in August. I am unable to access any of the .mil websites while on Xfinity.

I am still able to access these sites on my phone when NOT connected to Xfinity wifi.

With two different laptops, I have tried both Chrome and Edge, clearing cache & history, checking firewalls, temporarily disabling Xfinity's advanced protection, flushing the DNS, and even reporting to Xfinity's Advanced Security team.

The websites are allegedly not "blocked," but somewhere in the system the websites are not coming through when on Xfinity. I read elsewhere on this forum (back in December 2024) that this issue can't up for another and the solution came after many calls.

Is there an easier way to allow these websites- at least at home?

((For the record, I have also removed InstallRoot and reinstalled it. I have tried updating the Department of Defence certificates via InstallRoot, but the system will not successfully update while on Xfinity)).

P.S.

Others having issues can try using the Army Virtual Desktop. It is tedious, but at least allowed me to access .mil sites to sign post deployment forms

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Visitor

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2 Messages

2 days ago

((Multitasking at home- forgot include the original ticket response. Below is the email I received. It probably doesn't make a difference, but it sounds like there is no intentional blocking of .mil sites))

Your website unblocking request review

 

 

We completed the review of ticket [Edited: "Personal Information"] and confirmed that there is no Advanced Security block related to the reported website. Please contact the website owner if access issues persist.

Thanks,

The Service Policy Assurance Team

(edited)

Official Employee

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980 Messages

Hello @user_TL88 we would be happy to look into this with you. If you don't mind my asking, what error specifically do you see when attempting to visit these specific sights? (Page cannot be displayed, 404 Not Found, etc.)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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