Military Websites

In the past, military websites [.mil (i.e: tricare.mil or Yellow ribbon.mil)] have worked on my home Internet (Xfinity gateway). I was out of the country for about a year and came back in August. I am unable to access any of the .mil websites while on Xfinity.

I am still able to access these sites on my phone when NOT connected to Xfinity wifi.

With two different laptops, I have tried both Chrome and Edge, clearing cache & history, checking firewalls, temporarily disabling Xfinity's advanced protection, flushing the DNS, and even reporting to Xfinity's Advanced Security team.

The websites are allegedly not "blocked," but somewhere in the system the websites are not coming through when on Xfinity. I read elsewhere on this forum (back in December 2024) that this issue can't up for another and the solution came after many calls.

Is there an easier way to allow these websites- at least at home?

((For the record, I have also removed InstallRoot and reinstalled it. I have tried updating the Department of Defence certificates via InstallRoot, but the system will not successfully update while on Xfinity)).

P.S.

Others having issues can try using the Army Virtual Desktop. It is tedious, but at least allowed me to access .mil sites to sign post deployment forms

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U

user_TL88

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6 Messages

1 month ago

((Multitasking at home- forgot include the original ticket response. Below is the email I received. It probably doesn't make a difference, but it sounds like there is no intentional blocking of .mil sites))

Your website unblocking request review

We completed the review of ticket [Edited: "Personal Information"] and confirmed that there is no Advanced Security block related to the reported website. Please contact the website owner if access issues persist.

Thanks,

The Service Policy Assurance Team

(edited)

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XfinityJoe

Official Employee

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1K Messages

Hello @user_TL88 we would be happy to look into this with you. If you don't mind my asking, what error specifically do you see when attempting to visit these specific sights? (Page cannot be displayed, 404 Not Found, etc.)

I am an Official Xfinity Employee.
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30 days ago

C

Casonmarine

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8 Messages

Here is what mine looks like:

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28 days ago

C

Casonmarine

Visitor

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8 Messages

Here's another one for me (sorry to be bombing your request)

:

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28 days ago

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user_TL88

Visitor

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6 Messages

@XfinityJoe

Similar to CasoMarine's, this is what shows up on my phone. It seems like it times out.

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27 days ago

0

C

Casonmarine

Visitor

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8 Messages

29 days ago

I am experiencing the SAME thing. No access to any .mil site. I can use phone hotspot, but connection is slow... and well...I pay for internet for a reason. Please help. Virtual desktop does NOT work for me.

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user_zw3o8m

Visitor

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1 Message

Same for me. And when trying to submit a request to comcast to review the urls, copying and pasting the urls into Comcast’s system, they are not accepted. Tried many times today (Sept. 23).

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20 days ago

XfinityJohnG

Official Employee

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2.2K Messages

Thank you very much for reaching out to us here. If you are still having issues with those sites we would be happy to look further into that from here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_TL88

Visitor

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6 Messages

@XfinityJohnG - any help would be appreciated. I often access .mil websites, so it would be great to actually be able to do it at home

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14 days ago

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XfinityMartyR

Official Employee

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2.6K Messages

user_TL88 Have you reached to our Customer Security Assurance at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_TL88

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6 Messages

@XfinityMartyR - I am going to assume they are different from the Service Policy Assurance Team, so no? I will have to try a phone call then.

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12 days ago

0

EG

Expert

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113.9K Messages

28 days ago

@user_TL88

As a temporary workaround, you could try your luck using a VPN. Good luck !

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user_TL88

Visitor

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6 Messages

@EG - I have tried Express VPN and came up with a different error (empty response?):

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27 days ago

0

C

Casonmarine

Visitor

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8 Messages

Using VPN isn't working.

Additionally, why would I need to use A VPN when this is a service I pay for and should work without issue? I can login from my neighbors house, but not mine....

(edited)

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25 days ago

C

Casonmarine

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8 Messages

@EG VPN isn't working still

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25 days ago

Your Home Network

user_TL88

Military Websites

user_TL88

XfinityJoe

Casonmarine

Casonmarine

user_TL88

Casonmarine

user_zw3o8m

XfinityJohnG

user_TL88

XfinityMartyR

user_TL88

EG

user_TL88

Casonmarine

Casonmarine

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