Visitor
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1 Message
Microsoft Teams keeps dropping only on Xfinity network
Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to to reconnect you" it only lasts a few seconds but enough to miss people speaking. I have run all the tests and everything is coming back as fine. I have seen others have this issue all over the support page - what is the fix?
user_92es53
Visitor
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3 Messages
23 days ago
Same here, we get kicked and the WiFi shuts down every time.
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XfinityRichard
Official Employee
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2.7K Messages
23 days ago
Hi there, @user_jy46ql Thanks for reaching out to us on the Forums! We know how frustrating it is to to have connectivity issues. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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EG
Expert
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114.7K Messages
23 days ago
@user_jy46ql @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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