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user_annmiq
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Wednesday, July 9th, 2025

Microsoft Teams disconnecting during conference calls, videos, and sharing

Since getting xfinity, my teams is telling me I don't have enough bandwidth for conferencing, sharing, or video calls even though we have the max bandwidth/plan available. I have cleared all of the caches and have plugged my laptop directly into the router and haven't had success. I've reached out to xfinity but can't get past the chat assistant.

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1 month ago

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XfinityRaul

Official Employee

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2.2K Messages

2 months ago

@user_annmiq Thank you for making us aware you're having issues when joining a conference call. I would be more than happy to help figure out a solution to this problem you're experiencing. Other than clearing your cache and cookies and connecting directly to your router, what other troubleshooting steps have you completed on your own?

 

Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

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user_annmiq

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3 Messages

We have reset the modem multiple times, we’ve powered off and on, uninstalled and reinstalled teams. The only thing that was close to helpful was removing all security features from the admin function. We’re currently disconnected from xfinity and exploring T-Mobile which we have had zero problems with so far. We even had a tech out to see our xfinity set up and had no luck. Probably cancelling xfinity next week. 

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1 month ago

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XfinityAlfonso

Official Employee

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1.9K Messages

Thank you for letting us know what you've tried so far, and we're sorry this continues to be an issue for you. We'd love to help in any way we can and really earn your business and loyalty. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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