Visitor
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4 Messages
Microsoft products not loading on wifi connection
For whatever reason, Microsoft products do not load on my wifi connection. I get messages like “took to long to respond.” No other products, webpages, etc. give me this issue.
It’s not a device issue because I can get Microsoft products to load using cellular data, but not while on my wifi connection.
Any tips on how I can resolve this issue?
flatlander3
Problem Solver
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1.5K Messages
3 years ago
If you are using an Xfinity gateway, you could try turning off their 'Advanced Security': https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
There might be a time lag before it goes away. They say there's a 10 minute time lag when you turn it on.
If you are using a 3rd party gateway, try changing the DNS servers on it. Try cloudflare DNS (does not track you) at 1.1.1.1, 1.0.0.1 or google (does track you) 8.8.8.8, 8.8.4.4. I've never had much luck with default Xfinity name servers. You can't change them on Xfinity's stuff. See if it works any better.
There seems to be a few other folks that are having problems with Microsoft and onedrive recently here too. IPV6 might be wrapped around the axle again. There are some office 365 issues with ipv6 only implementations that don't have ipv4 dynamic fallback https://docs.microsoft.com/en-us/microsoft-365/enterprise/ipv6-support?view=o365-worldwide .
There isn't much you can do about it as an end client. For a temporary test on windows 10, you can try disabling ipv6 just for now: https://windowsloop.com/disable-ipv6/ Perhaps that will help for now. If it doesn't, turn it back on.
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