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Visitor

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6 Messages

Wednesday, October 12th, 2022 3:39 PM

Closed

Message when device is connected to my home network

Lately, when I connect my iPhone to my home wifi, I get a notification saying "A device called Apple Mobile Device just connected to you home network for the first time". This device has connected to my home wifi for years. Why is this happening and how can I fix it? I've already changed my password but that does not prevent this from happening. I also tried powering down the router. Please advise. 

Problem Solver

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770 Messages

3 years ago

Hello @user_99241b. I can understand how that can be frustrating. I will be happy to help! Please use this link: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center, to access your notifications, and manage how you are notified. You can also manage the connected devices, and set this as a trusted device. 

Visitor

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6 Messages

@XfinityBrandon​ I have accessed the notification and I already managed how I am notified. Now what should I do?

Valued Contributor

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406 Messages

We have not made any calls to you, @user_99241b. Since you have responded to us via direct message, we can handle this part of the conversation there, as well!

I no longer work for Comcast.

Contributor

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160 Messages

3 years ago

@user_99241b,

newer iPhones will generate random MAC addresses under certain circumstances, which might be causing those messages.

more details at https://support.apple.com/en-us/HT211227

HTH

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