Memphis latency to any outside server is over 10x normal latency and Xfinity says they have no issues!!!!

user_a1f093. I'm sorry to hear you're experiencing such high latency and difficulty getting assistance. I can certainly understand how frustrating it is to see ping times increase so dramatically, especially if others in your area are reporting similar issues. While we can't confirm the cause based on posts from third-party sites, widespread reports can sometimes indicate a larger service issue affecting a local area. If the issue is ongoing, we'd recommend checking the Xfinity Status Center for any reported interruptions and restarting your modem if you haven't already. We also apologize if your support experience didn't meet expectations. Your feedback regarding the support process is valuable, and we'd be happy to ensure those concerns are shared with the appropriate teams. Have you tried restarting your modem already? What troubleshooting steps have you taken so far?