Visitor
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2 Messages
MB8611 with my own wireless router
I had a 1Gbit/s plan; recently, I bought my cable modem, MB8611, which can support 2.5 Gbit/s. After successful connections and returning the XFi unit, I realized the max speed I can achieve is around 0.25 Gbit/s (measured between MB8611 and my wireless router through CAT6A ethernet cable) in any circumstance. Does anyone help troubleshoot this issue seriously without calling the Xfinity service center?
XfinityShawn
Official Employee
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1.3K Messages
2 years ago
@user_bc3089 Our team can help you troubleshoot your internet speed concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bc3089
Visitor
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2 Messages
2 years ago
Thank you, I copied my questions to the Xfinity Support direct messaging.
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