Sorry, I have a MB8600 not 6100. My power levels change a lot but I just rebooted my modem and these errors I got in just 1 day. Comcast has been working on the head end in my area a lot recently. Maybe because of some upgrades and that usually makes my connection worse but right now my internet is up. I just want to be ready for it I have to call again when it goes out. Do my signal levels look OK? Thanks
DOCSIS1 Thanks for reaching out about your signal concerns for your current MB8600 modem. I would be happy to take a closer look at what I can see for the device to help with any issues you may be having.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
DOCSIS1
Contributor
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17 Messages
3 days ago
Sorry, I have a MB8600 not 6100. My power levels change a lot but I just rebooted my modem and these errors I got in just 1 day. Comcast has been working on the head end in my area a lot recently. Maybe because of some upgrades and that usually makes my connection worse but right now my internet is up. I just want to be ready for it I have to call again when it goes out. Do my signal levels look OK? Thanks
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EG
Expert
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115K Messages
21 hours ago
@DOCSIS1 @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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