Maximum internet speed to one device?

My internet has been spotty for years. I have the X1 box and 800mb and nobody can seem to fix our poor connectivity. If I do a speed check with Xfinity app, it says I'm getting over 900mbs. But if I do a random internet speedtest, they report anywhere between 40-140mbs. I was just on the phone with an X rep who told me that our max speed of 800mbs is divided over all our devices, so what it the max any one device can get? My oldest kid is up all night gaming and he can't get over 140 and he's the only one using a device!!

Responses

CCJodie

Problem Solver

•

1.3K Messages

1 year ago

@rimmele Hello, thanks for the post. The first thing I want to clarify is the information about the 800 being spread out to all devices. That is not correct. A device that can handle high speeds should be close to 800 mbps download. For example, the gaming system should be able to handle those speeds. What kind of troubleshooting have you done so far?

2

0

rimmele

New Poster

•

3 Messages

I've had several tech visits over the years, 2 in the last week. They changed some fittings and tell me it should work now. But I'm back to square one with spotty connections on my wireless devices. I call customer service and they reset my modem and everything looks "good" on their end. How often should I expect to reset modem? 3x a day? I have another tech coming out Sunday. I'm also waiting for a supv to call me back because I asked for new pods to be sent. I'm not paying for them, I already pay $350 a month for nothing but headaches.

1 year ago

0

CCJodie

Problem Solver

•

1.3K Messages

@rimmele Thanks for the update. I understand the frustration. I would like to follow up on the visit to see how it goes. Could you please send us a direct message with your full name and service address? That way we can follow up and even review crediting the account for the service issues.

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

1 year ago

0

EG

Expert

•

110K Messages

1 year ago

@XfinityJodie

All available bandwidth is shared among all network devices. What they each get at any given moment will depend on how much bandwidth is being consumed simultaneously.

(edited)

0

Your Home Network

rimmele

Maximum internet speed to one device?

CCJodie

rimmele

CCJodie

EG

New to the Community?