U

Visitor

 • 

2 Messages

Monday, December 13th, 2021 10:27 PM

Closed

Max download speed much less than plan

I was paying for 100 Mbps for a few years and the fastest I could ever get anything to download was 15 Mbps, so I upgraded to the 200 Mbps plan. That instantly brought the top download speed up to 30 Mbps, but that's still way less than I pay for. Every internet speed test says my download speed is over 200 Mbps, but when I'm downloading a file from any website and it's running at 30 Mbps my entire internet is essentially disabled until the download finishes because it's using all of the bandwidth. If I'm downloading multiple files the collective download speed never goes over 30 Mbps. I feel like this is probably a misunderstanding on my part of what those numbers actually mean. Is it common to only get 30 Mbps downloads with a 200 Mbps connection?

Accepted Solution

Gold Problem Solver

 • 

26.3K Messages

3 years ago

... internet speed test says my download speed is over 200 Mbps, but when I'm downloading a file from any website and it's running at 30 Mbps ...

Speed test sites report connection speed in bits ("b") per second, while during a file download browsers typically report bytes ("B") per second. With 8 bits per byte, that means a download proceeding at 200 million bits per second is moving about 200/8 or 25 million bytes per second. So 30 MBps would be a respectable transfer speed for a 200 Mbps connection.

Note: Be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post, the author of the post you are Commenting on is notified of your response. But if you click Reply, the author of the post you are Replying to is NOT notified and may not be aware of your response.

(edited)

Visitor

 • 

2 Messages

@BruceW Thank you, that makes sense.

Visitor

 • 

6 Messages

3 years ago

That may be but my speed test is 30. Was over 120. Now actual is AOL. Do they not owe an explanation at least?

Expert

 • 

110.2K Messages

@user_0b651e

Please create a new topic of your own here on this board detailing your issue.Thanks. Now closing this marked "solved" topic. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here