Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already

Thursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon.  Later reported resolved at 4:10, but we were still without internet.  Neighbors were also out.  We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts.  We set an appointment for Sunday 9/21.

First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit.  Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again.  

Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning.  Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'.  I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago.  He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there.  

A while after he left we started having the same issue from about 10:35 - 11:25 am.  I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related.  After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day.  

When I started working this morning, the issue is worse than ever as shown here:

I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business.  

Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.