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Massive lag spike every 10-20 minutes
I just got an xfinity gateway in my room any every 10-20 minutes of gaming I get one singular terrible lag spike where everything stops for about 10 seconds, it’s bearable but very annoying considering that I’m paying for this, I’ve tried everything recommended but nothing works, does anybody have a solution?
Edit: I scheduled with a technician, I’m not exactly sure what he did but it fixed my problem
XfinityLinda
Official Employee
•
1.7K Messages
3 months ago
Thanks for meeting us here in our community, @user_wulq7l. Have you tried any troubleshooting on your end? I usually start with checking the coaxial to make sure it's secure and finger tight. Then I unplug, wait 30 seconds, and restart the modem. This brings up and updates the modem to the current firmware. Can you also look at the coaxial cable to see if it looks old, damaged, or kinked? If it does, we recommend swapping it out for a new cable. Also, if there are splitters on those coaxial cables, and you don't remember installing them yourself, swap those out for new ones too. Let us know how the service does after.
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