Visitor
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2 Messages
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent connection. Work was not completed on 1/26, they never showed up that day and waited a whole week to start on Tuesday 2/3/2026 and did not send any prior notification that work was rescheduled. Internet was completely out for 6 hours that day, and Thursday. Ever since, I’ve had the worst connection imaginable. I can’t believe I’m paying for 1200 Mbps and I’m getting 4 Mbps! When I’m not getting 4Mbps, I’m getting 0! I won’t be paying for poor and unrendered services for long. Please fix this issue!
XfinityEmilyB
Official Employee
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2.7K Messages
6 days ago
Welcome to our community forum! Thank you for reaching out so we can make sure you're getting a strong, reliable connection after the network upgrades. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.
- XfinityEmilyB
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EG
Expert
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116K Messages
6 days ago
@CommonUnhappyCustomer @XfinityEmilyB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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CommonUnhappyCustomer
Visitor
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2 Messages
7 hours ago
Here we are, a week later and my internet has gone down again. No notice of work being done (probably so they don’t have to pay out credits), no outage detected. Support is trying to claim that it’s my XB8. “I noticed that the incorrect bootfile (information needed to give you proper speeds/connection) is being sent to you device.” Laughable. I think I’m going to go door to door in my neighborhood and see how many people are having this problem with their Xfinity network after we received “Network Enhancing work”. Maybe we’ll just all switch, anything is better than the poor service we’re receiving now.
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