Maintenance or issues?
I've been experiencing disconnects/modem reboots for quite some time. I've been through various modems and routers and that includes renting from Comcast. The wiring inside my home is newer rg6 3ghz and is not the issue. I had a tech out last week who looked at my modem, wiring, and outside wiring at the ground block. He confirmed that modem and inside coax seems good. The tech realized I didn't have a box at the ground block and he seemed shocked about it. I explained that was just how it was when I moved in.
Fast forward a little bit, he installs a waterproof box for me and replaces the coax coming from the ground block into my home as he said water got into it and the line was frozen. Well, my internet didn't cut out for two whole days, but now after 1 am every single day I lose connection, but it is no longer enough for a reboot I guess as I won't usually have anything in the logs. I'm wondering if there is maintenance in the area or if I'm still experiencing issues. I thought maybe since there was water in the line coming inside that maybe the coax from the pole could have the same issue or something is up with my levels.
I was trying to send a PM to a Comcast employee, but I realized I could not do that until I made a post. Thank you for your time.