Visitor
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15 Messages
Maintenance June 2026
Ever since this maintenance took place, I have been without internet access.
--My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)--
I have done every single troubleshooting step, nothing.
I have checked outside wiring, inside wiring, everything is intact...can't tell if the underground wiring is intact as they were digging and using some sort of drill to dig a new hole for the Connection Hub they were working on.
I have "reset" my modem over 50 times, and even swapped it out.
I have called customer service 6 times now, and one of those times I was upsold a product instead of getting results (not happy about this, but it is a whatever situation).
I have "had a tech scheduled to come out"...and every time I go to check the status...nothing is/was scheduled, please explain this Xfinity?
My room mate is very tech savvy, and suggested that a Field Technician get out to my residence as soon as possible, so I requested one...and it was canceled within 30 minutes of the request being made.
I am at the point where I am about to cancel services...because this is getting ridiculous, as everything was working wonderfully before they did this system maintenance.
I do NOT need a standard tech in my home, I have my room mate for that.
What I need is a Field Tech who can FIX the Hub connecting 8 different homes, not someone who's gonna walk into my home...stare at my modem...and tell me they need to elevate this to a higher tech, then get billed $xxx amount for someone coming inside my home. This is an Xfinity problem, NOT a "my home" problem.
Thoughts?
XfinityThomasC
Official Employee
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3.4K Messages
2 days ago
Hello, @user_5w43t7
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
(edited)
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user_5w43t7
Visitor
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15 Messages
1 day ago
Oh this is entertaining
I checked my chat logs on the Xfinity app, and the past 7 days of chats have mysteriously vanished...
That's convenient
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user_rytamv
Visitor
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4 Messages
1 day ago
Not working for me in Ft Collins, after maintenance on jun11, 2026
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user_5w43t7
Visitor
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15 Messages
3 hours ago
UPDATE: Upon further investigation of the Hub outside, I have noticed that the area surrounding the Hub itself was dug up...I have a VERY strong suspicion (along with an Xfinity Tech my room mate spoke to in person) that my Buried Line was Damaged during the maintenance.
From my home, I followed my cable to the ground, gave it a good tug and can pull it up.
My room mate was starting to pull it up but ceased due to damaging the surrounding grass as the cable's direction it's buried in leads right to the hub...he stated it would be better for Xifinity Field Techs to pull the line up when and if they ever show up.
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