Maintenance June 2026

Ever since this maintenance took place, I have been without internet access.

--My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)--
I have done every single troubleshooting step, nothing.
I have checked outside wiring, inside wiring, everything is intact...can't tell if the underground wiring is intact as they were digging and using some sort of drill to dig a new hole for the Connection Hub they were working on.

I have "reset" my modem over 50 times, and even swapped it out.
I have called customer service 6 times now, and one of those times I was upsold a product instead of getting results (not happy about this, but it is a whatever situation).
I have "had a tech scheduled to come out"...and every time I go to check the status...nothing is/was scheduled, please explain this Xfinity?

My room mate is very tech savvy, and suggested that a Field Technician get out to my residence as soon as possible, so I requested one...and it was canceled within 30 minutes of the request being made.
I am at the point where I am about to cancel services...because this is getting ridiculous, as everything was working wonderfully before they did this system maintenance.

I do NOT need a standard tech in my home, I have my room mate for that.
What I need is a Field Tech who can FIX the Hub connecting 8 different homes, not someone who's gonna walk into my home...stare at my modem...and tell me they need to elevate this to a higher tech, then get billed $xxx amount for someone coming inside my home.  This is an Xfinity problem, NOT a "my home" problem.

Thoughts?