techlaw's profile

New Poster

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2 Messages

Thursday, April 24th, 2025 6:36 PM

Maintenance email scheduled for the past?

We received an email today that maintenance is scheduled for our address on "01/21" which is assumed to be January 21st, three months ago.

There is no contact method on the email for us to easily verify if this was a valid email or if there is a correction to the maintenance date.

The only option is to "Confirm mobile number" which we are not going to do in the event this is not a legitimate email; Comcast/xfinity has our current mobile number already.

Any thoughts or similar experiences?

(I'll add that given the number of folks who work from home, any scheduled internet maintenance during business hours is a problem. No internet at night is annoying -- but no internet during the day can be a serious challenge if we have online meetings but our area has terrible mobile coverage.)

Expert

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110K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.6K Messages

1 day ago

 

techlaw We would be happy to check on this communication for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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