U

Visitor

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4 Messages

Thu, Jul 29, 2021 3:16 PM

maint

I do look at those Service notifications.

Nothing seems to pertain to this.  And I’d like to reiterate I’ve had years of all night Internet.  This is a very recent phenomena.

If they’re doing scheduled maintenance every day at 3:30 AM this is something new.

This post was created from this comment on different post

Responses

XfinityJoeB

Official Employee

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6.9K Messages

3 m ago

user_5df47d, I can help review your account and check to see if we show records of scheduled maintenances occuring during this time. So I can gain access to your account and further assist you, please send us a peer to peer chat message with your full name and service address to Xfinity Support. To do so, you'll need to sign into the Forums if you are not. Then you'll need to locate and click on the peer to peer "Chat" Icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

Visitor

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4 Messages

2 m ago

I'm chatting now, I will let you know how it goes.   The representative confirmed no activity/outages were reported for my area.

Visitor

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4 Messages

2 m ago

The Xfinity rep spent a lot of time looking, but found nothing in the service or maintenance logs that matched the times of the outage.   

They STILL happen every night at the same time, so the issue is not resolved.

Visitor

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1 Message

2 m ago

@user_5df47d  has happened to me in this house forever. But at my other house down the street have never had the issue.

Official Employee

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343 Messages

2 m ago

@user_5df47d

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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