Skip to main content

    Support

    Offers

U
user_z1gig1
1st Topic
1st Like
Originator

3 Messages

Wednesday, September 11th, 2024 2:31 PM

Closed

magic jack stopped receiving calls

I've used MJ connected directly to my Xfinity Arris XB7 modem with no issues for over a year, but recently incoming calls are not getting through and so go directly to MJ voicemail.  Interestingly, if I reset the modem or the MJ device, I can receive incoming calls for about 2 minutes, then it reverts back to going directly to voice mail.  MJ says this is an Xfinity issue.  I got a replacement MJ device and still have this issue.  I also have plugged it directly into my computer USB and the issue persists.  Finally, I tried dedicating a port, but that still did not help.

Question

 • 

Updated 

3 months ago

503

4

user_9pml51

1 Message

8 months ago

Exact same issues but no solution.

It must be something that  was changed  at Xfinity within the last few weeks, They are no help.

9

user_kl2qrr

1 Message

7 months ago

I am having this exact same issue.  I think Xfinity is blocking the traffic to try to get me to over pay for one of their phones.  I turned the firewall completely off as a test and it still does not work.

1

0

user_v7sygd

2 Messages

I do not know about your specifics, or where you are, but I will say that following the previous directions has worked flawlessly for me so far. I am in NH. 

I would seriously consider following the previous post. 

BTW, I actually forwarded the problem and results to MagicJack (I had an open req after getting a replacement). I am waiting for them to respond re: the actual Port Range needed (e.g. the post opens up a lot of ports).

I got the same feeling re: trying to get you to give up. Don't give up!

7 months ago

user_dxyu79

3 Messages

7 months ago

I have done the exact directions above and still does not receive calls.  App staed Port #1 already assigned.  So I added a second and third port with the ranges stated above.  It still does not work.

2

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_dxyu79 We appreciate you taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to have a working phone, we definitely want to do all we can to help you resolve this. Just to clarify, you tried the steps that @user_z1gig1 detailed above? Are you also using a standalone router, or just the Xfinity gateway? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_v6yb3f

1 Message

@XfinityBillie​ 

I have the same problem cannot receive calls

3 months ago

0

EG

Expert

 • 

110K Messages

3 months ago

@user_v6yb3f 


Please create a new topic of your own here on this board detailing your issue. Thanks. The previous posters have not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

0

0

forum icon

New to the Community?

Start Here