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user_z1gig1
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Originator

3 Messages

Wednesday, September 11th, 2024 2:31 PM

magic jack stopped receiving calls

I've used MJ connected directly to my Xfinity Arris XB7 modem with no issues for over a year, but recently incoming calls are not getting through and so go directly to MJ voicemail.  Interestingly, if I reset the modem or the MJ device, I can receive incoming calls for about 2 minutes, then it reverts back to going directly to voice mail.  MJ says this is an Xfinity issue.  I got a replacement MJ device and still have this issue.  I also have plugged it directly into my computer USB and the issue persists.  Finally, I tried dedicating a port, but that still did not help.

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Updated 

30 days ago

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user_9pml51

1 Message

2 months ago

Exact same issues but no solution.

It must be something that  was changed  at Xfinity within the last few weeks, They are no help.

9

user_z1gig1

3 Messages

Fixed:  Reserving a port did not work, but forwarding ports did.  I have no idea why it worked for years without having to do this, but so far it seems to be working.

I have the Xfinity Arris XB7 modem. 

1.  Go into the app - can't do this by logging into the modem.

2. Click Wifi from the bottom row menu -> View Equipment -> Advanced Settings ->Port Forwarding

3. Select MagicJack for the device and set up 2 port ranges:

  • UDP: 5060–5070
  • UDP: 10000–65535

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2 months ago

user_i6t2gv

1 Message

I could get only one to apply. can you give me a ore step by step for adding 2 ports and ranges. What are the port#'s.

I am a novice. Any help would be greatly appreciated.

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2 months ago

0

XfinityAdrienne

Official Employee

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911 Messages

Hey there, user_z1gig1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We are happy you were able to get it resolved with the Port Forwarding, and appreciate you sharing the details. Please let us know if you have any other questions/concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_z1gig1

3 Messages

@user_i6t2gv​ Port #1 and #2.  It was tricky to do in the app.  Set up port one and then try again for port 2.  If it doesn't work just delete them and start over.  Have to select "Port Range"

(edited)

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2 months ago

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user_v7sygd

2 Messages

Sad that you cannot do this over their Web Page. You have to install the dang App to do this.

And it is tricky, as it is a Terribly Written App (or it was intentionally a badly written UI).

But it DID work. Many Thanks!!

I'd buy you a cup of coffee if you were around!

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2 months ago

user_kl2qrr

1 Message

2 months ago

I am having this exact same issue.  I think Xfinity is blocking the traffic to try to get me to over pay for one of their phones.  I turned the firewall completely off as a test and it still does not work.

1

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user_v7sygd

2 Messages

I do not know about your specifics, or where you are, but I will say that following the previous directions has worked flawlessly for me so far. I am in NH. 

I would seriously consider following the previous post. 

BTW, I actually forwarded the problem and results to MagicJack (I had an open req after getting a replacement). I am waiting for them to respond re: the actual Port Range needed (e.g. the post opens up a lot of ports).

I got the same feeling re: trying to get you to give up. Don't give up!

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2 months ago

user_dxyu79

3 Messages

2 months ago

I have done the exact directions above and still does not receive calls.  App staed Port #1 already assigned.  So I added a second and third port with the ranges stated above.  It still does not work.

1

0

XfinityBillie

Official Employee

 • 

2.8K Messages

@user_dxyu79 We appreciate you taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to have a working phone, we definitely want to do all we can to help you resolve this. Just to clarify, you tried the steps that @user_z1gig1 detailed above? Are you also using a standalone router, or just the Xfinity gateway? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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