One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers. Good luck !
EG
Expert
•
118.8K Messages
1 hour ago
Try getting it activated and see if the system accepts it;
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers. Good luck !
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