Great! Please let us know if there is anything you need help with going forward.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers. Good luck !
Thank you for posting on our community forums, user_wwucw2. I see EG offered some information to start with. Were you able to activate the modem? You can also check the device compatibility by visiting us HERE.
Community Best Answer
user_wwucw2
Visitor
•
2 Messages
21 days ago
I contact Xfinity support group. They confirmed that my Modem is OK for Xfinity.
Thanks all...
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EG
Expert
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119.5K Messages
22 days ago
Try getting it activated and see if the system accepts it;
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers. Good luck !
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0
XfinityDilary
Official Employee
•
3.5K Messages
21 days ago
0
EG
Expert
•
119.5K Messages
20 days ago
Topic closed.
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