Visitor
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2 Messages
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and they could get the SAME plan they were trying to sell me at $40 LESS a month. I have been using Xfinity for a long time. How does that make sense to give new customers almost a 50% discount for five years and charge loyal customers almost double? Anyone else notice this? on top of it. The Internet has been inconsistent the last couple days.We don’t have T-Mobile in my area, but Starlink has arrived and as much as I don’t really want to support that company I just don’t wanna feel like I’m being robbed anymore.
mitchflorida3
Visitor
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2 Messages
2 days ago
Have your spouse or a good friend sign up for service in their name. In my case I am charged $10 less than brand new customers get charged.
(edited)
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strega7
Contributor
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500 Messages
1 day ago
Notice? I think ISPs, phone companies etc. have had new customer pricing for at least 30 years. Banks have new money interest rates too. People complain when the new customer discount ends, but it doesn't seem to stop them from accepting the next new customer discount.
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XfinityMelinda
Official Employee
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102 Messages
5 hours ago
Greetings @LBrun211, thank you for posting on our Xfinity Forum. That definitely sounds frustrating, especially after being a long‑time customer. We apologize you’re dealing with this. Unexpected bill increases and ongoing service issues aren’t the experience we want for you.
Promotions can differ for new customers, but we’d be happy to review your account to see what options or adjustments may be available, as well as check into the recent internet instability you mentioned.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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