lower than advertised speeds and outages

​hello,​

​ive been having this issue going on 6 years now and ive had no solution. My advertised speed is 1500mbps and i get anywhere from 300 to 600mbps, and random outages here and there.​

​Throughout these 6 years ive had several technicians come and replace the outside cables and indoor cables, i have also used the xfinity modem and currently i am using an Arris S33 modem, which is more than capable of handling the advertised speeds. ​

​Please help me with this issue, thank you.​

​Procedure Status Comment​
​Acquire Downstream Channel 519000000 Hz Locked​
​Connectivity State OK Operational​
​Boot State OK Operational​
​Configuration File OK ​
​Security Enabled BPI+​
​DOCSIS Network Access Enabled Allowed ​
​Downstream Bonded Channels​
​Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables​
​17 Locked QAM256 519000000 Hz 2 dBmV 42 dB 945 856​
​14 Locked QAM256 501000000 Hz 2 dBmV 42 dB 770 838​
​15 Locked QAM256 507000000 Hz 2 dBmV 42 dB 1442 3318​
​16 Locked QAM256 513000000 Hz 2 dBmV 42 dB 1489 3422​
​18 Locked QAM256 525000000 Hz 2 dBmV 42 dB 1850 3487​
​19 Locked QAM256 531000000 Hz 2 dBmV 42 dB 2148 3464​
​20 Locked QAM256 537000000 Hz 2 dBmV 42 dB 2562 3495​
​21 Locked QAM256 543000000 Hz 2 dBmV 42 dB 2608 3469​
​22 Locked QAM256 549000000 Hz 2 dBmV 42 dB 3302 3885​
​23 Locked QAM256 561000000 Hz 2 dBmV 42 dB 5914 3682​
​24 Locked QAM256 567000000 Hz 3 dBmV 42 dB 8775 3724​
​25 Locked QAM256 573000000 Hz 3 dBmV 42 dB 12922 3852​
​26 Locked QAM256 579000000 Hz 3 dBmV 41 dB 18057 3954​
​27 Locked QAM256 585000000 Hz 3 dBmV 41 dB 25249 4343​
​28 Locked QAM256 591000000 Hz 3 dBmV 42 dB 34804 4481​
​29 Locked QAM256 597000000 Hz 3 dBmV 42 dB 47324 5401​
​30 Locked QAM256 603000000 Hz 3 dBmV 42 dB 61101 6372​
​31 Locked QAM256 609000000 Hz 3 dBmV 42 dB 83516 8713​
​32 Locked QAM256 615000000 Hz 3 dBmV 42 dB 109396 11502​
​33 Locked QAM256 621000000 Hz 3 dBmV 42 dB 132487 15330​
​34 Locked QAM256 627000000 Hz 3 dBmV 41 dB 161262 21897​
​35 Locked QAM256 633000000 Hz 3 dBmV 42 dB 198891 30773​
​36 Locked QAM256 639000000 Hz 3 dBmV 41 dB 241899 43486​
​37 Locked QAM256 645000000 Hz 4 dBmV 42 dB 268468 55778​
​38 Locked QAM256 651000000 Hz 3 dBmV 42 dB 319973 74406​
​39 Locked QAM256 657000000 Hz 3 dBmV 42 dB 372196 96103​
​40 Locked QAM256 663000000 Hz 3 dBmV 42 dB 440493 126531​
​41 Locked QAM256 669000000 Hz 3 dBmV 41 dB 506052 161126​
​42 Locked QAM256 675000000 Hz 3 dBmV 41 dB 581677 200109​
​43 Locked QAM256 681000000 Hz 3 dBmV 42 dB 589743 222094​
​44 Locked QAM256 687000000 Hz 3 dBmV 42 dB 630273 251162​
​45 Locked OFDM PLC 693000000 Hz 4 dBmV 41 dB 857677439 275980939​

​Upstream Bonded Channels​
​Channel ID Lock Status US Channel Type Frequency Width Power​
​1 Locked SC-QAM 35600000 Hz 6400000 45.5 dBmV​
​2 Locked SC-QAM 29200000 Hz 6400000 45.8 dBmV​
​3 Locked SC-QAM 22800000 Hz 6400000 45.8 dBmV​
​4 Locked SC-QAM 16400000 Hz 6400000 45.3 dBmV​
​Current System Time:Wed Jan 25 17:18:39 2023​

​17:15:47 5 MDD message timeout;CM-MAC=xxxxxxxxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:15:50 6 CM-STATUS message sent. Event Type Code: 1; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:16:06 5 MDD message timeout;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:16:25 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:16:54 5 MDD message timeout;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:16:58 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:17:14 5 MDD message timeout;CM-MAC=xxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:17:16 6 CM-STATUS message sent. Event Type Code: 1; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:17:17 3 Successful LAN WebGUI login from xxxxxxxx on 23/01/25 at 5:17 PM.​
​25/1/2023​
​17:17:53 5 MDD message timeout;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:18:10 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:18:53 5 MDD message timeout;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:19:37 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:19:38 5 MDD message timeout;CM-MAC=xxxxxxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:19:49 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:20:12 5 MDD message timeout;CM-MAC=xxxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:20:40 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:21:00 5 MDD message timeout;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:21:02 6 CM-STATUS message sent. Event Type Code: 1; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:21:06 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;​
​25/1/2023​
​17:21:29 5 MDD message timeout;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.1;​