ryanj0589's profile

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Mon, Feb 24, 2020 1:00 PM

Low upload speed

The past couple of days I have had an issue with my upload speed being low. I have ran multiple tests on xfinity speed test and I am usually getting 2-3 mbps upload. I have the blast package and am getting 200-210 download. Earlier today, my upload spiked to 12 and stayed there for 10 minutes and I notice it dropped back down to 3. I spoke with customer service and they did multiple resets and told me everything is fine. I just recently started having this issue and trying to figure out what is causing it. My computer is hardwired. Any help would be appreciated.






86.5K Messages

1 y ago

What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

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