1 Message
Low speeds through Ethernet
I’m paying for 400mbps service but when I do speed tests on my computer which is hooked up to LAN via Ethernet I’m only getting about 18mbps Download, I tried looking in the router settings through the web browser but I don’t know what’s wrong.
XfinityChristy
Official Employee
•
2K Messages
2 years ago
@user_b7180e Thank you for reaching out via our Xfinty Forums. I work from home and understand the need for a strong internet connect. Have you had a chance to reboot both your computer and gateway to see if that helps? Here is a link that can also help with this issue. https://www.xfinity.com/support/articles/troubleshoot-a-slow-computer Please let us know if you continue to have issues.
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